Payment-Related Questions
Q: What payment methods are available for purchasing furniture?
A: We accept major credit cards (Visa, Mastercard), digital payment platforms (PayPal, Stripe), and other secure methods. At checkout, enter your card details for encrypted, PCI-DSS compliant transactions to safeguard your financial information.

Sizing & Space Planning Questions
Q: How do I determine the correct size for furniture pieces?
A: Refer to the detailed size chart on each product page for precise dimensions (e.g., width, depth, height). For personalized advice on selecting furniture that fits your space, layout, or organizational needs, contact our customer service team at [email protected].

Order-Related Questions
Q: Can I cancel my furniture order?
A: Yes, but only if the order hasn’t shipped. Cancel before dispatch for a full refund. Post-shipment, follow our return policy.
Q: Can I modify my order after placing it?
A: Contact [email protected] immediately. Modifications are possible only if the order hasn’t shipped or entered production.
Q: How long until my furniture arrives?
A: Total delivery time = 2–4 business days (processing) + 10–20 business days (shipping) = 12–24 business days for standard items. Custom or large-scale pieces may require additional time.
Q: Can I track my order?
A: Yes. A tracking number is emailed upon shipment. Use it to monitor real-time updates via our “Track Order” feature.

Return, Refund & Exchanges
Q: Can I return furniture if unsatisfied?
A: Returns are accepted within 30 days if the item is unused, in its original packaging, and undamaged. We cover return shipping costs for manufacturing defects or incorrect items; customers bear costs for change-of-mind returns. Custom or made-to-order items may have limited return eligibility.
Q: How long does a refund take?
A: Refunds process within 7–10 business days after return verification, depending on your payment provider.

Contact Us
For further assistance:
Address: 4170 main st flushing ny 11355
Telephone: +1 301-282-2057
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)
We respond within 24 hours on business days.