We deeply value every customer and prioritize the swift delivery of your ordered furniture. Below is a detailed breakdown of your order journey, from payment to delivery:

Payment Confirmation
Once your order is authorized and verified, we promptly send a confirmation email. This serves as official acknowledgment that your order has been successfully placed and is entering the initial processing stage.

Processing Time
For all destinations, processing typically takes 2–4 business days (excluding holidays and weekends). During this period, our dedicated team meticulously prepares your furniture pieces—including assembly, quality checks, and secure packaging—to ensure items arrive in perfect condition.

Shipping Details

  • Shipping Duration: Standard shipping takes 10–20 business days, depending on your location. Large or custom furniture may require additional time. A tracking number is provided via email once your order is en route.
  • Shipping Fees: Free delivery on all furniture orders.
  • Import Fees: Customers are not responsible for import duties, VAT, or customs fees—these are included in your purchase.

Total Delivery Time
Total delivery time = Processing Time (2–4 business days) + Shipping Duration (10–20 business days). For example, an order may arrive within 12–24 business days.

Logistics Matching
Our system automatically selects optimal logistics based on item dimensions, weight, and delivery address. If your address includes a “PO Box” or is in a remote area, our team may contact you to confirm delivery details or arrange alternative shipping methods.

Tracking Your Order

  • Self-Tracking: After dispatch, we email a shipping notification with a tracking number. Updates typically appear within 48–72 hours.
  • Tracking Methods: Use our “Track Order” feature for real-time updates. If no updates are visible, contact us via email for assistance.

Causes of Delay
Delays may occur due to:

  • Weather Disruptions: Heavy rain, floods, or extreme temperatures.
  • Local Factors: Strikes, holidays, or regional events (e.g., international conferences).
  • Peak Season Challenges: Increased demand during holidays or logistical constraints.
  • Customs Clearance: Delays in international shipments due to documentation reviews.

Contact Us
For shipping policy inquiries or order concerns:
Address: 4170 main st flushing ny 11355
Telephone: +1 301-282-2057 (Available Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
We respond within 24 hours on business days.